Why does the word “feedback” make so many people tense up? Because most of us were never taught how to give it well — or how to receive it with confidence. This course changes that.

Feedback is one of the most powerful tools in leadership, yet it’s also one of the most misunderstood. Too often it’s vague, untimely, emotional, or avoided altogether. But when it’s done well, feedback strengthens relationships, accelerates growth, and creates a culture where people want to do their best work.

Feedback Isn’t a 4-Letter Word is a practical, engaging, and mindset-shifting experience that redefines what feedback truly is: the day-to-day process of communicating how someone’s behavior impacts others, the task, or the work environment. You’ll learn how to give feedback with clarity, ask for it with humility, and build a healthy rhythm of communication that fuels trust, alignment, and continuous improvement.

LEARNING OUTCOMES:

• Explain the true definition of feedback and why it matters in leadership.

• Give clear, specific, and actionable feedback that supports growth without triggering defensiveness.

• Use the COACH model to deliver feedback that is consistent, observed, actionable, comprehensive, and high-impact.

• Apply the Lead on 3! “Next Play” model to structure productive, forward-focused conversations.

• Build a daily, weekly, monthly, and annual rhythm for incorporating feedback into your leadership routine.

• Ask for feedback effectively by identifying a growth area and seeking input with humility and intention.

• Create a personal action plan to strengthen your feedback habits and contribute to a healthy feedback culture.